£32,000 + FREE TRAVEL LONDON ZONE 1-6 + SHIFT ALLOWANCE
TRAVEL AROUND EUROPE + FREE TRAINING IN JAPAN
A leading global Fortune 300 telecommunications company is hiring for a ITOC Support Engineer to join its team on a permanent basis.
The company have a lovely modern office environment, great company culture and clear progression routes as well as excellent benefits such as free travel in London Zone 1-6!
This role operates on a shift basis where you will work 4 days (8:00 - 20:00), have 4 days off and then work 4 Nights (20:00-08:00 ). This role operates 7 days a week so will include weekends if this falls within the shift pattern.
The purpose of the role is to act as the 1st and 2nd level support and play a crucial role in early recovery of Network / Mobile services / IOT services /customers' services in the event of faults and trouble. Carry out a variety of technical tasks to meet or exceed customers' expectation by liaising with vendors, carriers, Mobile Operators, third-parties, and other related organisations as well as contribute in delivering new services and products from an operational perspective.
ITOC Support Engineer - The Role
Manage a variety of IoT / Network (Data, Voice, Mobile services) alerts /reports and customer fault calls from internal technical divisions & customers (service portal /ticket system /email /telephone).
Update trouble ticket systems and customer documentation with fault history.
Contact and co-ordinate 3rd party suppliers, Mobile Operators, or other resources, to help achieve trouble resolution.
Notify the On Call Support / LM of issues which require escalation, customer questions /complaints or requirements & new business opportunities.
Visit customer premises with 3rd party vendors as and when required for troubleshooting, project or maintenance contract work.
Carry out BAU tasks with a high level of accuracy and professionalism such as, and not limited to, tape changes, system administrations and reporting.
Attend customer meetings regarding issue, projects or maintenance contract work. Support remote engineers with service tests related to both network and mobile services (SMS, mobile Data, ecalls)
Travel to the client and customer offices throughout Europe for business purposes as and when required.
Provide technical support, create design and proposals for customers.
Comunicate with vendors/carrier/ customers about change requests and planned/emergency maintenance notifications.
ITOC Support Engineer - What you will offer
Have knowledge and proficiency in MS Office Excel, Word, PowerPoint and Visio.
Have knowledge and proficiency in maintenance and installation of network infrastructure, security, server or virtualization.
Fluent English language skills required (verbal and written).
Ability to investigate and source answers to various service portals, ticket, email and telephone enquiries.
Proven customer service and facing experience, at all customer levels.
A valid CCNP/CCNA, JNCIP certification, IoT /mobile networking experience will be an advantage.
Significant experience in implementing and troubleshooting network or PC/server throughout OSI 7 layers.
The ability to speak Japanese is desirable but not essential
ITOC Support Engineer - What's in it for you
Exposure to a global organisation
Great Benefits Package
Free Travel to work!
Training Opportunities in Japan
Disclaimer:
May & Stephens is acting as an employment agency on behalf of our client in relation to this vacancy.
